Booking Policy – Simpson Desert Camel Trek
The Simpson Desert Camel Trek is a unique trip facilitated by Wild Women Journeys in contract with Outback Camel Company Pty Ltd, therefore abides to the following individual booking policy:
1. A deposit of $500 must be paid upon initial booking through www.wildwomenjourneys.com.
2. Full payment of the $2999 cost must be paid no later than 60 days prior to your departure. Remaining payment of $2499 is to be made to Wild Women Journeys via direct debit (bsb: 062-692 acc: 4301 6375).
3. Cancellation by you:
(a) If you wish to cancel your Booking, you must provide us with written notification of your cancellation. Your cancellation is confirmed at the date we notify you of acceptance of that cancellation.
(b) If you cancel a Booking you will be subject to cancellation penalties.
(c) Unless we otherwise agree or except where otherwise provided in these Booking Conditions, your deposit is non-refundable in the event of cancellation by you.
(d) Without limitation, the following cancellation fees apply:
(i) No refunds will be made if you leave a Trekking Experience survey for any reason after its commencement.
(ii) Cancellation by you within 60 days of departure will result in 100% forfeiture of the total Trekking Package costs.
(e) In certain circumstances, you may be able to claim cancellation costs through your insurance policy. Please refer to the individual cancellation policy of your insurance provider for further details.
4. Cancellation by you (COVID-19 Conditions):
(a) If the cancellation is due to any of the following that reasonably prevents you from attending the Trekking Experience in accordance with your Booking, we will hold 100% of monies paid by you in connection with your booking as credit for a similar experience valid for 2 years:
(i) You or an immediate family member becomes sick with COVID–19;
(ii) You are forced into self-isolation;
(iii) You are awaiting the results of a COVID–19 test or have been diagnosed with COVID-19;
(iv) A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination; or
(v) Any other COVID-19 related reason dictated by law, (each a “COVID-19 Event”).
(b) Where requested by us, you must provide reasonable proof of the COVID-19 Event that is resulting in your inability to attend your booked Trekking Experience. If we do not believe you have provided reasonable proof of the COVID-19 Event preventing your attendance, then any cancellation of your Booking will be subject to the conditions set out in clause 3.
(c) Any credit resulting from a cancellation under this clause 6 may be applied towards any other available Trekking Experience offered by us (subject to availability). This credit is not redeemable for cash. Any difference in booking value will need to be paid.
5. Cancellation by us:
(a) It is our policy that Trekking Packages will run once they have one fully paid traveller unless:
(i) minimum group size* is not met in which case you can transfer amounts paid to an alternate departure date or receive a refund (at your election); or
(ii) when a Force Majeure Event results in the cancellation of a trip in which case we offer you a choice of:
A. a 100% credit of monies paid for your trip; or
B. a refund minus our unrecoverable costs.
In such circumstances there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your Booking including but not limited to travel insurance or non-refundable flights.
* This Simpson Desert Camel Trek facilitated with Wild Women Journeys has no minimum group size therefore will run with any number of bookings.